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Course Overview

The course aims to equip participants with the knowledge and relevant skills to manage, monitor and implement first-level helpdesk support for the IT infrastructure department of an organisation.

 

Bring Your Own Device (BYOD)

Temasek Polytechnic strives to provide a conducive environment for students to acquire the skills and knowledge to meet the demands of the world of work.

Towards this end, all students are encouraged to bring their own notebooks for lessons. They will be able to:

 

  • access e-resources such as e-text books, videos, and educational apps;
  • conduct online research and work on their assignments using their own devices;
  • use their own devices in school and at home, thus enjoying convenience and accessibility to course-specific software whenever feasible; and
  • contribute towards a greener environment

 

For information on the required technical specifications for notebooks and the list of supported Antivirus software, click here. If you already own a notebook, you are not required to purchase a new one (subject to your notebook meeting the minimum specifications required for your course).

 

Students who are faced with any problem are encouraged to visit TP’s IT Service Management Centre (East Wing Building, Blk 1A, Level 3, Room 03-04) which will be able to provide one-stop service.

 

The operating hours of the Centre are from Monday to Friday, 8.30am – 6pm daily.

 

 


All students are required to bring their own notebooks for lessons. You may refer to the required technical specifications for notebooks HERE.

Entry Requirements

 

‘O’ Levels

At least 3 ‘O’ Level passes in the following subjects:

English Language (EL1 or EL2) Grade 1 – 7

Any mathematics subject, Grade 1 – 6

Any science subject, Grade 1 – 6

and 3 years of relevant working experience OR

Higher Nitec

GPA ≥ 2.0 OR

1 year of relevant working experience OR

Nitec

GPA ≥ 3.5 OR

GPA ≥ 3.0 and 1 year of relevant working experience OR

Higher Nitec in Technology/Services GPA ≥ 2.0 and 1 year of relevant working experience OR
Nitec in Technology/Services GPA ≥ 3.5 and 1 year of relevant working experience OR
WSQ Qualification Relevant WSQ Qualification with 3 years of relevant working experience and WSQ Workplace Literacy Statement of Attainment (SOA)(Level 6) AND Workplace Numeracy Statement of Attainment (SOA)(Level 6)

For applicants who do not meet the entry requirements but are assessed as potentially suitable candidates, Temasek Polytechnic (TP) may at its discretion consider such candidates for written and/or oral assessments conducted by TP to confirm their suitability for admission. TP reserves the right to accept candidates based on their performance on such assessments.

Who Should Attend

Individuals who want to deepen their skills in the areas of ICT systems, services and support

What You'll Learn

To be awarded theDiploma in ICT Systems, Services & Support participants are required to complete a total of 5 modular certificates (MCs). A certificate will be issued upon successful completion of each MC.

Subject Code Subject
CIML001 Data Communications and Networking

This subject covers the theoretical and practical aspects of data communications and networking. Topics include Network Protocols & Communications, Ethernet networks, TCP/IP networking model, IP Addressing, Virtual Local Area Networks (VLANs), Routing & Switching Concepts, Static & Dynamic Routing.

CIML016 Operating Systems & Modern Compute Platforms

This subject will introduce components of computer systems with the concepts and principles of operating systems. The subject will also introduce the concepts of modern compute platforms like modern virtualisation, containerisation, cloud computing terminology, serverless computing and edge computing.

CIML003 Basic IT Security

This subject covers the basic elements on the topic of IT security, reviews operational planning and practices, and provides a foundation for discussion and implementation of security strategies to minimize operational risks in an organization. Students will understand the theoretical, practical and ethical aspects of basic IT security.

Subject Code Subject
CIML004 Enterprise Networking

This subject covers the knowledge and skills required to design, install and configure scalable enterprise wired and wireless networks. The topics covered include enterprise wired and wireless networking concepts. Basic theories of routing and switching, wireless technologies and their applications in an enterprise network environment will also be covered.

CIML017 SysOps Fundamentals

This subject will introduce the fundamental concepts of agile methodology and core principles of SysOps and concepts on Automation, Continuous Integration (CI), Continuous Delivery (CD) and Deployment.

CIML006 Mobile Device Management

This subject covers concepts and techniques required to secure, monitor, manage, and support mobile devices deployed across an enterprise. Devices running iOS and Android operating systems will be covered. Topics include implementing a mobile device strategy, various mobile device management solutions, mobile device lifecycle and security.

Subject Code Subject
CIML018 IT Infrastructure Library Fundamentals

This subject will introduce the fundamental concepts of IT Infrastructure Library (ITIL) Foundation including modern IT and digital service organisations operations and service management terms and concepts.

CIML019 Software-Defined Infrastructure & Services

This subject will introduce the concepts and components of software-defined infrastructure (SDI) which includes software-defined compute (SDC), software-defined networking (SDN) and software-defined storage (SDS), etc. used in implementing modern enterprise IT Infrastructure and services.

CIML020 IT Service Orchestration & Management

This subject will introduce the concepts of managing workflow activities in IT service automation for the delivery of IT services. Orchestration tools will integrate applications or services to automate processes.

Subject Code Subject
CIML010 Servers Administration and Security

This subject covers the concept and techniques required to configure and administer a typical networked server using common operating systems in the industry. Topics include installation of a server system, configuration of devices, disks and file systems with security configuration of LAN (Local Area Network) and WAN (Wide Area Network) environments. Administering of key server services, using various tools and system scripting to monitor and analyse its performance and security will be discussed and applied. The subject also covers the concepts of encryption methodology, Public Key Infrastructure, key distribution and authentication.

CIML011 Internetworking Technologies

This subject covers Internetworking technologies and protocols for enterprise network environments. Concepts in network scalability, scalable routing / switching technologies and protocols are also taught.

CIML021 AI-Enabled Security Operations

This subject will introduce the concepts of basic network security operations, security monitoring, event analysis, and incident response to security threats encountered in the environment and how AI could assist in security monitoring and responses.

Subject Code Subject
CIML022 Cloud Computing Essentials

This subject will introduce the basic concepts of cloud computing, cloud service models and cloud services.

CIML023 Cloud Architecture & Design

This subject will introduce the concepts on basic architecture of cloud solutions and principles on designing secure and resilient architecture for cloud solutions.

CIML024 Cloud Operations & Security

This subject will introduce the concepts of basic deployment, management, networking and security of the cloud environment.

Modes of Assessment

 

Assessments would be based on coursework components such as written and practical tests, case studies, assignments and projects. 


For more information on course fee / schedule, or to apply,

Career Opportunities

Upon completing the part-time diploma course, graduates can look forward to taking up the following types of positions:

  • Infrastructure Support Engineer 
  • Systems Support Engineer 
  • Infrastructure Engineer  
  • Network Engineer 
  • SysOps Engineer
  • Automation and Orchestration Engineer

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Course Contact

  • Mainline 67881212
  • Monday - Thursday: 8:30am - 6:00pm
    Friday: 8:30am - 5:30pm
     
    Closed during lunchtime, 12:00pm - 1:00pm
    and on weekends and public holidays.

  • https://www.tp.edu.sg/tsa
  • Temasek SkillsFuture Academy (TSA)
    Temasek Polytechnic
    East Wing, Block 1A, Level 3, Unit 109
    21 Tampines Ave 1
    Singapore 529757

  • Temasek Polytechnic reserves the right to alter the course, modify the scale of fee, amend any other information or cancel course with low enrolment.